FAQ

What are the hours of operation?

In General, The Haunted Hotel is open Sunday – Thursday from 7pm – 11pm ; Friday & Saturday from 6pm – 1am. Same hours for ticket booth.

*Please note we are closed Mon & Tues except  for 10/24, 10/25  & 10/31*

Check SCHEDULE for Specific dates and times.

What time does the line start forming?

Early in the season, arriving anytime throughout the night is fine but the closer it gets to Halloween, the more crowded it tends to be so you may want to arrive a little earlier.

How long is the wait in line?

When you arrive, there is a separate line to PURCHASE tickets and a separate line to ENTER once you have your tickets.  The line is usually around 30 minutes earlier in the month, but when it gets closer to Halloween ( and ON Halloween) that wait could be much longer. TO SAVE TIME:  You can buy your tickets online to avoid the ticket booth line (which is usually the longest wait) and we also offer a FAST PASS which will put you at the front of the general admission entrance line. Fast Passes can be purchased online as VIP TICKETS or at the gates.

How long does it take to go through the haunted house?

That depends on many factors. First you must buy your tickets in one line, then wait to enter the haunt in the entrance line. Once you enter, it will be roughly 15-20 minutes depending on how fast your group moves. The lines get longer the closer it gets to Halloween.

If I have already bought my ticket and I am in line when the house closes, will I get a chance to go through?

Yes, we will stop selling tickets at close time but the house will stay open until the last patron in the entrance line has gone through.

Can I make a reservation?

No. We do not take reservations, however you can purchase a Fast Pass to skip the General Admission line. This can also be purchased online as “VIP Admission” or at ticket booth.

*For large groups / organizations, email vanessa@hauntedhotel.com or call the office 619-231-0131 for advance tickets and arrangements

What are the prices for the Haunted Hotel?

At the Gates Ticket Pricing:
General Admission is $19
VIP Hotel ( FAST PASS admission to the Hotel) is $29

Again this is recommended for children 10 and older.

There are no children’s prices or refunds if they decide not to go through.

BUY YOUR TICKETS ONLINE TO SKIP THE TICKET LINES!!!

Are there Group Discounts?

Discount Tickets for Groups of 10 or more:
* Everyone in your group gets a FREE glow necklace!
* Must be paid with Cash or Company Check (sorry no credit cards)
* Please call or email Vanessa@hauntedhotel.com to order or for more information. (Group ticket sales must be arranged in advance. Tickets must be purchased in one transaction and then distributed to the group.)

Are Credit Cards Accepted?

Yes, but ONLY for online ticket sales. If you are buying your ticket at the ticket booth, it will be cash only.

Can I buy tickets in advance?

You may purchase tickets online and avoid the line at the ticket booth. Please be sure to read ticket instructions so that you bring the correct ticket with barcode to be scanned at the door. Be sure that you have selected the correct attraction to purchase tickets for.

Group sales may also be arranged in advance by emailing vanessa@hauntedhotel.com

I bought my ticket online, will I still need to wait in a line?

Buying your ticket in advance will save you from waiting in the Ticket Booth line (which is usually the longest wait). You still will need to wait in the entrance line, unless you purchase a Fast Pass (VIP Admission) which allows you to skip the outside General Admission Entrance line.

What is a Fast Pass and how do I get one?

The Fast Pass allows you to go the front of the entrance line.

You can purchase a Fast Pass online ( it is included in the VIP Admission) or at the ticket booth (on busy nights) when you arrive at the house.

Are the characters allowed to touch you?

The actors will not touch or grab you. However, they do get very close. You may brush up against their costumes or props or come into contact with some of the sets, but you will not be grabbed or pushed.

Are there any age restrictions?

YES, it is not recommended for children under the age of 10. They will be allowed in if parents choose to bring them, however CARRYING babies or children through is NOT ALLOWED. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.

Where can I find coupons?

$4 OFF Discount Coupons are available at participating San Diego County Wendy’s and Metro PCS locations. Coupons are valid Sunday – Thursday from 10/2 – 10/25. Present coupon at Ticket Booth.

Not valid towards online tickets. Not valid on Friday or Saturday. Cannot be combined with any other offer. One coupon per person.

 

We usually send out special offers/ announcements/ coupons to our Haunt News Subscribers via email! If you wish to receive our Haunt Newsletter, you can Sign Up Here

When are coupons valid?

There are several types of coupons. Read them carefully to see what days they can be used.

NOTE: As a general rule, most coupons are not accepted Fridays and Saturdays and have date restrictions.

Please note: coupons are not valid towards online tickets unless they have a promo code listed.

Is The Haunted Hotel wheelchair accessible?

Yes.

Is there a lot of smoke in the haunted house?

Yes, we do use fog machines. Should you find the smoke too intense there are emergency exits throughout the attraction.

Are there strobe lights?

Yes, there will be strobe lights.

Can I go in if I'm pregnant?

Sorry, but no pregnant women, infants, or children being carried will be allowed entry. This attraction is not recommended for visitors who have heart conditions, are prone to seizures, or are in general poor health. We reserve the right to determine if you are not allowed in due to safety reasons.

Is it a ride?

No, this is a walk-through attraction.

Is it dark?

Yes, it is very dark for most of it.

Is it a maze? Can I get lost?

No, The Hotel is not a maze. There will be a hallway/path that you follow. If you have any problems an actor will help you to an exit.

Can we wear our Halloween costumes when we come through?

YES! You are allowed to wear costumes. PLEASE NOTE: if your costume is offensive or involves nudity, you will not be allowed in. Any props you are carrying will need to be left at the entrance.

Are you still open if it rains?

Yes, The Haunted Hotel is indoors. The area for the box office line and lines to enter the haunts are outside.

Once we've used our ticket can we go through again with the same ticket?

No. A new ticket is required for each visit.

Are there any motels/hotels close to The Haunted Hotel?

Yes, there are few hotels in close proximity such as Hard Rock Hotel, Hilton, Marriott. If you are searching online, most hotels you find in the “Gaslamp Quarter” will be in walking distance.

Do your attractions have security?

Yes, we do have security. We seldom, if ever, have a problem that actually requires security but we have it just in case.

We also have an EMT on staff each night.

Can we be thrown out of the Hotel for any reason?

Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We do not allow babies or children to be carried through. Smoking and alcohol is not allowed. We reserve the right to remove any patron from the event if we feel it is necessary.

Violation of these rules will usually bring a warning and then being asked to leave without a refund.

Can we be injured at your event?

We’ve never had any serious injuries at any of our attractions in over 10 years of operation. Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!

Do you serve alcoholic beverages?

NO! And they are not allowed on the property, so please do not bring any.

Is smoking allowed?

Smoking is only allowed outside on the public sidewalk.

Can we take flash photos of your haunted houses?

NO photography of any sort is not allowed in the haunts. Haunted houses are dark and peoples eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes. Also, the fog used inside the attractions ruins flash photography.

Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.

What CAN'T we bring with us inside your haunted attraction?

Items NOT allowed into the Haunted Hotel include, but are not limited to, the following:

Skateboards

Backpacks

Large Bags

Pets

Weapons

Props

Alcohol

Cameras

Laser Pointers

Flashlights

Food or Beverage

Babies/ Strollers / Children being Carried

There is no smoking or vaping allowed anywhere on the premises.

Do you sell beverages and snacks at your attractions?

No but there are plenty of places nearby to grab a bite after your visit!

Are the attractions the same this year?

Some rooms stay for a few years and some rooms change. You will just have to wait and see!

Is this the haunted house where there are 13 floors and when you get to the top you get your money back?

No, that haunted house does not exist in San Diego. As far as we know, it is an urban legend.

Can we win free tickets?

Yes, radio stations or sponsors may have free ticket giveaways. Make sure you are aware of the valid dates for those passes.

How can I find other haunted houses?

Go to findhauntedhouses.com

Do you recommend any other haunted websites?

YES!

halloween.com
hauntworld.com
hauntedhouse.com
hauntedattraction.com
findhauntedhouses.com

You can also check out our Sponsors page for more links

I want to do a story on the attractions, how do I?

For media inquiries, please e-mail: info@hauntedhotel.com.

How old do you have to be to work at the Hotel?

You must be at least 18 years old to apply. Please e-mail vanessa@hauntedhotel.com with your full name, phone number and any previous haunt experience. We schedule interviews in August and usually have a long list of people waiting.

Any other questions?

Please email any questions to info@hauntedhotel.com.

And the #1 most often asked question…Is it scary????

Yes! Bring a change of underwear!

WARNING:  All patrons enter at their own risk. Owners & sponsors are not responsible or liable for any harm incurred on the premises. This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water. Sorry, NO pregnant women, infants, or children being carried will be allowed entry. Not recommended for children under 10.