Frequently Asked Questions

Questions? Check out the ones below and if you need to, get in touch with your own creepy query.

General Info

What if it RAINS?

As the Haunted Hotel Disturbance is outdoors, inclement weather may cause us to close due to safety reasons but WE WILL MAKE ALL EFFORTS TO STAY OPEN!

If there are light or intermediate showers, we can typically stay open. If it turns into a storm or heavy rain, we will have to close.

If the official decision is made that we must close, whether it is before opening time or at some point during the night, it will be posted on our Facebook page (TheHauntedHotel). If you bought a ticket for a night that we have to close, we will include on that post when you are able to return with that ticket for entry.

This update/info will also be on our website as soon as we are able to put it up but FB will have the quickest update.
The Haunted Hotel Disturbance has 3 separate haunts that you will go through, all 3 are included with your admission. Each haunt is estimated to take around 10 minutes, not including the wait in lines.

The Ticket Booth & General Admission entrance lines can be very long on busy nights. We strongly recommend that you buy your ticket online in advance and to save even more time, you can opt for the Timed Ticket or VIP Admission.
Your wait in line depends on what night you are going, if you purchased online in advance, and what ticket type you have purchased. Typically, if you go the first 2 weeks of season and/or on a Sun-Thurs, the wait is not too long. If you go on a later weekend or around Halloween night, the Ticket Booth & GA entrance line can be well over 1 hour each. Ticket booth may also sell out on busier nights.

What to expect when you arrive: There is a separate line to PURCHASE at the Ticket Booth (if we are not already sold out) and then you will need to wait in the Entrance Line. There are different Entrance Lines depending on the ticket type you purchased. VIP has the shortest wait.

All tickets are date specific and subject to selling out. We strongly recommend that you purchase online in advance and do not wait to get at the ticket booth night of.
Yes. You do not need a ticket to access The Disturbance event space. If you need to drop off kids, but don’t feel like waiting for them in your car, you can come in, enjoy the atmosphere, and watch the brave souls run screaming out of each attraction. Our event has a full service bar, VR Booth, and Axe Throwing which you can pay to play even if you do not have a ticket for the haunts.
You can reserve a specific time frame for arrival by purchasing a Timed Ticket or you can purchase VIP Admission and arrive anytime during hours of operation on your selected night. .When you purchase online in advance, you do not have to worry about a ticket booth line.
If you have already been waiting in the entrance line with ticket in hand, we make all efforts to make sure everyone is able to get through. If the line is simply too long or we have reached our time limit for operating, we will honor your tickets on another night when we are open.

It is always best to arrive as early as you can and/or buy your tickets online in advance.

Tickets

Yes! We STRONGLY recommend buying your ticket online in advance. Haunt is subject to nightly capacity and may sell out.

An added benefit to buying online is that you are not subject to wait at the ticket booth, you will go directly to the entrance line.
While you do not have to worry about a ticket booth line, you will need to wait in the entrance line for the ticket type that you purchased.

Please see the "Buy Tickets" page for ticket options/descriptions.
Printing your online tickets is the safest option! However, as long as you can pull up the Barcode and do not have a cracked screen, we will be able to scan from your phone.

You may want to take a screenshot of your ticket beforehand as many customers have issues finding their ticket order in their email and have to get out of line.

Please note, sometimes the wait in line is long, if your phone battery dies and you cannot access your tickets, you will need to purchase new tickets to enter.
TIMED TICKET: If you need to Reschedule your TIMED ticket, you can do so up to 2 hours before your reserved time. In your ticket email, click on the to "print your tickets" and click on the Reschedule button.

GA or VIP : If you need to reschedule your GA or VIP ticket, you can do so up to 11:59pm on the night before your chosen date. EX: if you have a ticket for Saturday, you can reschedule up until 11:59pm on Friday. In your ticket email, click on the link to "print your tickets" and click on the Reschedule button.
VIP Admission gives you "Fast Pass" entry at 2 of the haunts: 3D Freak Fest & Haunted Hotel. There will be a short wait while being regrouped upon exiting 3D Freak Fest and entering Stars of the Silver Scream. Your overall wait in lines will be significantly less than other ticket types. You also have the luxury of arriving anytime during hours of operation, on your selected night, and going directly to the VIP entrance. (arrive at least 30 minutes before closing to ensure entry).

If you already purchased a different ticket type, you may be able to upgrade to the Fast Pass at the ticket booth. Price subject to increase and is subject to availability.

If you are worried about a long wait, we strongly suggest buying the VIP online in advance.
Your ticket is valid for entry ONE TIME to all 3 haunts at The Disturbance. If you want to go through again, you will need to buy another ticket.
Sorry, no refunds or exchanges.

We do not offer refunds for unused tickets or patrons (including children) who are too scared to go through. If you have an unused ticket, you are more than welcome to give it to a friend to use before the season is over.

Discounts & Coupons

YES! Group Discount Tickets are available when you buy at least 20 tickets in advance through the office.

Group Tickets are valid for entry through Oct 27, 2022.

NOT VALID on FRI & SAT

For more details or to place an order, please email hauntedhotel@yahoo.com.
Thank you for your service! You can receive a Military discount of $5 off General Admission if you are attending the event SUN – THURS through 10/27/22. You will need to buy your tickets at the Ticket Booth and show your Military ID. One ID is good for 2 tickets.

Discounted tickets are subject to availability and may not be available if the ticket booth has sold out.

Discount is not valid on Fri/Sat or 10/30-10/31. Not valid towards VIP tickets.

Entry Restrictions

The Haunted Hotel Disturbance is NOT recommended for children under the age of 10. They will be allowed in if parents choose to bring them, however you will NOT be allowed to carry them. They must be able to stand and walk on their own two feet.

No Babies, Stollers, or Children being carried will be allowed entry.

Children need a ticket to enter and we do not offer special pricing for children. There are many emergency exits throughout each attraction in case anyone gets too scared to continue, but please be warned, scared patrons/children who need to exit (or choose not to enter) will not receive a refund.
Sorry, but no pregnant women, infants, or children being carried will be allowed entry. This attraction is not recommended for visitors who have heart conditions, are prone to seizures, or are in general poor health. We reserve the right to determine if you are not allowed in due to safety reasons.
A service animal is permitted for individuals with a disability. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. All service animals must remain on a leash or harness and may not be left unattended. Service animal behavior is the responsibility of the owner and you will be asked to leave The Haunted Hotel Disturbance if their behavior becomes a threat to the safety of another guest or employee. We do not have accommodations for pets at the The Haunted Hotel Disturbance. All other will need to stay home where they are safe from our ghouls.

The DOJ/ADA does not qualify “Emotional Support or Companion Animals” as service dogs.

Rules of the Haunt

NO. As you walk through, our zombies and ghouls will appear, disappear, and come very close, but they will not intentionally touch you or grab you.

Please do not touch the actors. We reserve the right to prosecute any patrons who strike or harm our actors.
Phone are the most commonly lost or broken items at the haunt!! You can take personal photos/videos while going through the haunt but please be advised, we strongly suggest you keep your phone securely put away!

We are NOT liable for lost or damaged phones nor will we have a search party to find it while we are open. Many phones get lost or broken so please be aware!

NO FLASH PHOTOGRAPHY OR LIGHTS! For the safety of our actors, as well as not ruining the experience for other patrons, we do not allow any type of FLASH photography or flashlights while you are walking through the haunts. You may be asked to exit early should you use flash or have any type of light turned on while going through. If you are trying to film for media purposes, you will need to contact sue@hauntedhotel.com for inquiries and permission.
You are allowed to wear costumes however, masks or elaborate/professionally done makeup is not allowed. PLEASE NOTE: if your costume is offensive or involves nudity, you will not be allowed in. Any props that you are carrying will need to be left at the entrance.
Yes!! We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, harming our actors or employees, etc. We do not allow babies or children to be carried through. Smoking and alcohol is not allowed. We reserve the right to remove any patron from the event if we feel it is necessary.

Violation of these rules will usually bring a warning and then being asked to leave without a refund.
Items NOT allowed include, but are not limited to, the following:

Skateboards
Backpacks
Large Bags
Pets
Weapons
Props
Alcohol
Cameras
Laser Pointers
Flashlights
Food or Beverage
Babies/ Strollers / Children being Carried

There is no smoking or vaping allowed anywhere on the premises.
Yes! We will have a 21+ bar on the premises where you can enjoy spirited libations. No outside alcohol is allowed. We reserve the right to remove any individuals who are too intoxicated or a safety concern.
There is no smoking at our event or in our lines.

What to Expect

Yes! The ground is pavement and all haunts will be wheelchair accessible.
YES! This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water.
This is a walk-through attraction. There will be a pathway for you to follow. Rooms may very dark and some may be pitch black but the entire attraction will not be pitch black, you will see the actors and sets.
On select nights there will be food and drink vendors on site and there are plenty of places nearby to grab a bite after your visit!
Yes, we do have security. We seldom, if ever, have a problem that actually requires security but we have it just in case.

We also have an EMT on staff each night.
Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!
Unfortunately no, that haunted house does not exist in San Diego. As far as we know, it is an urban legend.
Yes, bring a change of underwear! The Disturbance features live actors, loud noises, flashing lights, and other scary elements designed to scare the “yell” out of you!

We do not recommend for children under 10, pregnant women, or those sensitive to strobe lights, artificial fog, loud noise, or dripping natural elements.
For media inquiries, please e-mail: sue@hauntedhotel.com.

WARNING

All patrons enter at their own risk. Owners & sponsors are not responsible or liable for any harm incurred on the premises. This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water. Sorry, NO pregnant women, infants, or children being carried will be allowed entry. Not recommended for children under 10.

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